Account deletion and contract withdrawal

Delete your Paintdeck account

You can request deletion of your Paintdeck account and associated data at any time, independently of the statutory withdrawal period. You do not need to install or open the app.

Email your deletion request from the email address registered to your Paintdeck account. Use the subject below and tell us that you want your account and associated data deleted.

Request account deletion by emailmail@paintdeck.net

Delete my Paintdeck account

What is deleted?

Deletion removes your active account details, sign-in credentials, profile, paint collection and wishlist, recipes, projects, groups, progress entries, feedback, saves, likes, blocks and related activity records. Uploaded images are marked for deletion and removed by subsequent cleanup. Save anything you wish to keep before requesting deletion.

What may remain, and for how long?

Moderation and audit evidence, and withdrawal or rights-request records, may be retained for as long as needed for safety, reports, appeals, legal obligations or legal claims, restricted from ordinary feature use. The privacy notice does not specify fixed periods for these records. Screening decisions and content hashes may remain for moderation audit; the 90-day limit on reusing a cached decision is not a deletion deadline. Anonymous aggregate statistics remain without account identifiers.

Encrypted database and image backups, file inventories and earlier object versions do not disappear immediately when active data is deleted. There is currently no guaranteed automatic expiry or fixed maximum retention period: copies may remain until manually removed. Access is restricted, and backups are used only for disaster recovery and isolated recovery checks.

Operational, diagnostic, email-delivery and security logs follow configured or provider retention periods; the privacy notice does not give fixed durations. Failed-delivery addresses may remain on an email blocklist while needed to prevent failures or abuse.

Copies of recipes already made by other users remain in their accounts. Deletion cannot recall external copies, screenshots or search-engine caches of previously public content.

Processing your request

Deletion requests are handled through the support mailbox. Please contact us there about the expected processing time for your request. We may need to verify your identity before acting.

Read the privacy notice for full deletion and retention details

Contract withdrawal

Withdraw your Paintdeck contract

Consumers can use this electronic function to submit a withdrawal. The statutory withdrawal period is generally 14 days from account creation where a right of withdrawal applies.

You may also withdraw by an unequivocal statement sent to mail@paintdeck.net or the postal address in the Terms. The model withdrawal form and complete instructions are in the Terms of Service.